Return & Exchange Policy
At Pristine Rings, we strive to ensure your complete satisfaction with your purchase. We understand that sometimes, despite careful consideration, an item may not meet your expectations. Therefore, we have established a return and exchange policy to provide you with peace of mind.
- Eligibility for Returns and Exchanges:
- Returns and exchanges are accepted within 30 days from the date of purchase.
- The item must be in its original condition, with no signs of wear, damage, or alteration.
- All returns must include the undamaged ring(s), original box, and a printed copy of the receipt.
- Return Process:
- To initiate a return, please contact our customer service team via phone or email. They will guide you through the return process and provide you with a Return Authorization Number (RAN).
- Once you have obtained the RAN, securely package the item, ensuring it is protected during transit.
- Include the undamaged ring(s), original box, and a printed copy of the receipt in the package.
- Ship the package using a reliable shipping method, ensuring that it is fully insured and includes a tracking number.
- Please note that the shipping costs for returns are the responsibility of the customer, except in cases where the item received was incorrect or defective.
3. Inspection and Refund Process:
- Once we receive the returned item, our experts will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the returned item passes the inspection, we will process the refund using the same payment method used for the original purchase.
- The refund will be issued within a reasonable timeframe, typically within 5-10 business days after the receipt of the returned item.
- Please note that any shipping charges incurred during the original purchase are non-refundable.
- Exchange Process:
- If you would like to exchange your ring for a different size, style, or any other eligible item, please contact our customer service team.
- They will assist you in selecting an alternative option and guide you through the exchange process.
- The exchange item will be shipped to you once we receive and inspect the returned item.
- Customized or engraved rings cannot be returned or exchanged, except in cases of manufacturing defects or errors on our part.
- Returns or exchanges made without a valid RAN will not be accepted.
Please feel free to reach out to our customer service team if you have any further questions or need assistance with a return or exchange. We are committed to ensuring your satisfaction and will be happy to help you in any way we can.
Thank you for choosing Pristine Rings for your jewelry needs.